Wilhelmshoeher Allee 304 Gegenüber der Schell Tankstelle
Ilyssia
960 m
83 Lange Str.
Brauhaus Zum Rammelsberg
1.0
km
Rammelsbergstr. 4
La Bottega Veneta
840 m
Wilhelmshoeher Allee 312
Matterhorn-Stubli
980 m
Wilhelmshoeher Allee 326
Reviews and Ratings
Feedback from previous guests about their experience.
56%
liked the hotel and would stay again
Cleanliness of rooms
Good location
Poor service
Language barrier
5.6/10
Guest rating
Rooms
7.3
Location
7.3
Service
5.0
Dining
5.0
Guest reviews
5.6/10
based on 15 reviews
3.5/5
based on 323 reviews
7.6
7.6/10 based on 1602 reviews
#5 of 50 hotels in Kassel based on Tripadvisor
Oliver
United Kingdom,
December
2024
6.8/10
I had a very disappointing experience at this hotel. While the rooms were clean and I appreciated the quick room change process, the service was atrocious when I needed assistance. On the upside, I loved the amazing view of the Hercules fountain from my window, but overall, the unfriendly service made my stay quite unenjoyable.
Rooms
8.0
The rooms were clean and well-maintained, which I appreciated during my stay.
Service
5.0
Unfortunately, the service was lacking. I faced significant communication barriers and felt dismissed when I sought help.
Location
9.0
The hotel is situated conveniently near key attractions and public transport, making it easy to explore the area.
Dining
Facilities
7.0
The room change process was quick, which was a relief considering my unpleasant experience otherwise.
John
United Kingdom,
December
2024
6.6/10
I had high hopes for this hotel, especially given its promising features, but my experience was marred by poor service at the front desk. Despite many positive aspects, like cleanliness and comfort, the staff's inability to assist effectively really stood out as a downside during my stay.
Rooms
8.0
The rooms were well-kept and provided a comfortable setting for relaxation.
Service
5.0
Unfortunately, the service was lacking, as staff were unhelpful and unable to communicate when I needed assistance.
Location
7.0
The location is decent, providing some convenience with nearby attractions.
Dining
Facilities
8.0
Facilities were adequate and maintained, contributing to the overall comfort of the stay.
Theodore
United States,
December
2024
5.2/10
My stay at this hotel was quite frustrating, particularly because of the service I received, which was abysmal during a critical time. The cleanliness was a highlight, and the room comfort was decent, but overall, the experience left a lot to be desired, mainly due to the unhelpful staff. Unfortunately, I wouldn't recommend this hotel based on my experience.
Rooms
7.0
The room itself was comfortable, but not exceptional.
Service
5.0
The service at the reception was disappointing; I struggled to get assistance when I needed it.
Location
Dining
Facilities
Patrick
United States,
December
2024
5.8/10
I had a really frustrating experience at this hotel that overshadowed what could have been an enjoyable stay. The cleanliness of the place was commendable, and the view from my room was beautiful, but the service was lacking, especially when I needed help in a tough moment. It was incredibly disappointing that staff didn't accommodate my request for Wi-Fi access during a personal emergency, which ultimately left a bad taste in my mouth.
Rooms
7.0
The room was not only clean but offered a lovely view of the Hercules fountain. It was cozy, though a bit cramped for my liking.
Service
5.0
The service left a lot to be desired. Communication barriers made it difficult to get assistance, and my request for internet access was denied, which was frustrating.
Location
8.0
The proximity to the city center and local attractions made it easy to explore, which was a plus during my stay.
Dining
Facilities
5.0
While the hotel had basic facilities, lacking amenities like complimentary Wi-Fi for urgent needs was disappointing.
Mike
United States,
November
2024
5.0/10
I had a really disappointing experience at this hotel. While the cleanliness of the place was commendable, my stay was marred by terrible service when I needed help with a personal emergency. Communication was a huge barrier, and that put a damper on my trip, especially since I was there for an important MMA competition. It's unfortunate, as I had high hopes for my stay.
Rooms
7.0
The rooms were clean, but nothing extraordinary stood out.
Service
5.0
Service was lacking; staff struggled with English and were unhelpful during my time of need.
Location
6.0
Location seemed fine for accessing the city, but it didn't make up for the service issues.
Dining
Facilities
Betty
United States,
October
2024
6.0/10
I had a frustrating experience at the hotel due to poor service and language barriers. While the room was clean and offered a decent stay, the lack of support from the staff when I needed assistance was disappointing. I appreciated the cleanliness of the hotel overall, but the service restrictions hindered my ability to communicate and access necessary resources, which was especially challenging during my stay.
Rooms
7.0
The room was clean, but I had trouble getting the help I needed while I was there.
Service
5.0
The service was inadequate; the staff couldn't communicate well in English and were unhelpful when I needed assistance.
Location
8.0
The hotel location was convenient, close to key attractions and accessible transport options.
Dining
Facilities
Cleanliness of rooms
Poor service
Frederick
United Kingdom,
September
2024
5.4/10
I had a frustrating experience at this hotel; the service was far from what I expected. Though I lost my phone and struggled with language barriers, I found the staff unhelpful. Cleanliness and comfort were decent, but the lack of support during a tough time really overshadowed my stay. I would not recommend this hotel, especially for anyone needing assistance or urgent communication.
Rooms
7.0
The room was reasonably clean and provided a comfortable place to rest, but nothing outstanding.
Service
5.0
Service at the reception was lacking; many staff members couldn’t communicate in English, which was frustrating when I needed help.
Location
6.0
The location was somewhat convenient, but the lack of Internet access for emergencies was a major letdown.
Dining
Facilities
Sydney
United Kingdom,
September
2024
7.0/10
I had a very frustrating experience at this hotel. While the cleanliness was commendable and I enjoyed the comfortable beds, the service was severely lacking, especially when I needed help. The convenience of the hotel's location was a plus, yet my overall stay was overshadowed by the poor assistance I received during a critical moment.
Rooms
8.0
The rooms were clean and provided a cozy feel, with really comfortable beds that made it easier to rest.
Service
5.0
The service was not ideal as I struggled to communicate my urgent needs at the reception, and the response to my requests was disappointing.
Location
9.0
The hotel was conveniently located near key attractions and public transportation, which I found beneficial.
Dining
Facilities
6.0
Facilities were adequate, but the overall service experience didn’t match the expectations set by the amenities.
Leo
United Kingdom,
September
2024
5.0/10
I had a disappointing experience at this hotel. While it was supposed to be a comfortable stay for my MMA competition, communication issues and a lack of support made it very stressful. I appreciated the cleanliness of the facilities, but the service was lacking, especially in crucial moments. Although the location was decent, it didn't make up for the overall frustration I faced during my stay.
Rooms
7.0
The hotel was clean, which I appreciated, but I didn't have much time to enjoy my room due to other issues.
Service
5.0
The service was frustrating; no one spoke English, and I needed urgent assistance, which I couldn't get.
Location
6.0
The location was fine, though not a highlight for me given my experience.
Dining
Facilities
Andrew
United States,
August
2024
5.6/10
I had a frustrating experience during my stay mainly due to the lack of English-speaking staff, which made communication difficult when I needed help. While the hotel had a good reputation for cleanliness and comfort, my encounter with the service was a major drawback, leading me to feel unwelcome. Overall, the atmosphere could use improvement, especially in human interaction.
Rooms
7.0
The rooms were clean, but nothing exceptional stood out to me.
Service
5.0
The service at the front desk was disappointing, especially considering language barriers that left me feeling ignored.
Location
7.0
While the hotel is located conveniently, close to amenities, my overall experience overshadowed this.
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